Frequently Asked Questions And Terms & Conditions

1. What is “Mac Buy & Try”?

Starting from March 2023 onwards - “Mac Buy & Try” allows you as a customer to purchase a MacBook (MacBook Air / MacBook Pro), and try it for your personal / business usage.

At any point of time, within 30 Calendar Days of your purchase date, if you’re not satisfied with the MacBook you’ve purchased, you may return it to our store, for a refund in the form of “Store Credit” of 100% of the MacBook’s purchase price.

1a. If I am unsatisfied with the MacBook, what is covered for the refund (In the form of “Store Credit”)?

Only the purchase value of the MacBook.
“Apple Care Protection Plan” or any separated accessories, protection plans or software that is purchased along side the MacBook is not eligible for the refund.

1b. What can I purchase with the “Store Credit” and how long is it valid for?

You can purchase anything in store with the “Store Credit” and it is valid for 1 Year from the date issued.

2. Who is eligible for the “Mac Buy & Try” program?

Any customer are allowed to sign-up with any MacBook purchase.

Each customer are only allowed to sign-up for this program ONCE per YEAR .

3. Can I sign-up for “Mac Buy & Try” and pay for the MacBook with an instalment?

Yes, you may sign up and pay for the MacBook with an instalment. However, instalment options are limited to Credit / Debit Card instalments.

4. What range of MacBooks are eligible for the “Mac Buy & try” program?

Any MacBook Air and MacBook Pro.
iMac and Mac mini range are not eligible. Customised MacBook models are also not eligible.

5. What should I do, if I am not satisfied with the MacBook purchase?

Simply return the MacBook to any Switch store for our Sales Crew to perform a simple diagnostics (Cosmetic and Internal) on the MacBook.

The returned MacBook MUST include;
a. The original box
b. The original Power Adapter & Cable
c. Any original Peripherals
Once the diagnostic is performed, the MacBook will be reformatted and memory wiped clean on the spot, for privacy concerns.

Once done, the "Store Credit" refund will be sent to your email directly within 1-2 working days.

"Store Credit" are valid for any purchase within 1 year from the date issued.

Disclaimer

a. Erajaya Digital Retail Pte. Ltd. (Switch) reserves the right to reject any returned MacBook if the returned MacBook;

a1. Does not include the original box, original power adapter & cable or any original peripherals.
a2. Does NOT meet the minimum criteria of the Cosmetic condition of the MacBook (i.e Screen cracks or dents etc).
a3. Not able to turn on or has any internal issues.
a3. Have internal parts of the MacBook been removed or replaced.

b. Erajaya Digital Retail Pte. Ltd. (Switch) reserves the right to amend any Terms & Conditions without prior notice.